iSmile Dental Case Study

The Challenge

Bridging the Gap Between Clinic and Patient

iSmile Dental, a leading dental practice in Canada, faced common challenges that many modern dental clinics experience:

Missed Appointments High no-show rates due to lack of convenient reminders and rescheduling options
Communication Friction Patients relied on phone calls for simple questions, overwhelming staff
Payment Delays Manual invoicing led to delayed payments and administrative overhead
Patient Education Difficulty sharing post-procedure care instructions effectively

"We were losing patients not because of our care quality, but because we couldn't connect with them in the way they expected in 2024."

— Practice Manager, iSmile Dental

The Solution

A Custom-Branded Mobile Experience

We worked closely with iSmile Dental to design and build a comprehensive mobile app that puts their patients first.

Smart Scheduling

Patients book, reschedule, or cancel appointments with a few taps. Automated push notifications ensure they never forget.

Secure In-App Chat

HIPAA-compliant messaging lets patients ask questions without calling. Staff can respond when convenient.

Digital Invoicing

Patients view and pay invoices directly in the app. Flexible payment plans increase treatment acceptance.

Educational Content

Custom videos, articles, and brushing timers help patients understand their care and maintain oral health.

In-App Store

Patients can purchase recommended dental products directly, creating a new revenue stream for the practice.

The Results

Measurable Impact on Practice & Patients

Since launching their custom app, iSmile Dental has seen significant improvements across key metrics.

40%

Reduction in No-Shows

Automated reminders and easy rescheduling keep patients on track

2hrs+

Staff Time Saved Daily

In-app chat reduces phone calls, freeing staff for patient care

4.9

App Store Rating

Patients love the convenience and ease of use

10K+

App Downloads

Strong adoption from the patient community

"Working with Sublime Apps transformed how we connect with our patients. The app isn't just a tool—it's become an extension of our practice. Our patients feel more connected, our staff is more efficient, and we've seen real business results. The 90-day guarantee gave us confidence to try it, but we knew within weeks this was a game-changer."

Dr. Sarah Chen Lead Dentist, iSmile Dental

Ready for Your Own Success Story?

Join iSmile Dental and other forward-thinking practices using custom apps to transform patient experience.

Get Your Free Quote 90-day satisfaction guarantee • No commitment required

iSmile Dental